Help & Contact

Quote: We've prepared a quote for you and are waiting for payment.

Processing: We've received your order and marked it as paid. Items that were in stock go straight to shipping. For special orders, items with longer delivery times or custom-made products, please check the stated delivery time.

Completed: Your order has been completed and shipped. It should arrive soon, or you may already have received it.

Preparing for Shipment: Your order is being prepared for shipment and will be on its way to you soon.

Backordered: As stated when you ordered, your items are currently out of stock. We're waiting for them to arrive and will ship your order within the stated delivery time.

Workshop — Scheduled: Your order is scheduled in our workshop and will go into production soon.

Workshop — In Production: Your order is currently being made in our workshop.

Awaiting Payment: We've received your order, but we're waiting for your payment before we can process it further.

Payment Reminder Sent: We've received your order, but we're still waiting for payment before we can process it further. As we haven't heard from you for a while, we've already emailed you about this. If we don't hear from you in the next few days, we'll unfortunately have to cancel your order.

Special Order: Your special order has been scheduled and will be configured for you soon.

Special Order — Ordered: Your special order has been configured and is on its way to us — you'll receive it soon.

On Hold: We've received your order, but we're waiting for your payment before we can process it further.

Canceled: Your order was canceled at your request, for technical reasons or because payment wasn't received.

Partially Shipped: As stated, not all items in your order were available right away. To get your products to you as quickly as possible, we've already shipped part of your order. We'll send the remaining items as soon as they're available.

Refunded: Your order was refunded at your request or for technical reasons.