Frequently Asked Questions (FAQ)
1. Orders & Shipping
How long does shipping take?
Shipping takes around 1–3 days within Germany and 2–5 days across Europe.
Which carriers do you use?
We ship with DHL, GLS, UPS and Emons freight shipping.
Can I change or cancel my order?
Please email any changes or cancellation requests as soon as possible after ordering. We move fast to get your order out quickly. We usually ship daily at 2:00 p.m., so changes must reach us by noon.
Can I track my order?
Yes! We'll email you a shipping confirmation with a tracking link. You can also check your order status in your customer account or look it up here: Check Order Status
Do you ship internationally?
Yes, we ship throughout Europe!
Find more shipping information here: Shipping Options
2. Payment
Which payment methods do you offer?
Find all available payment methods here:
👉 Payment Methods
We've got all major payment methods covered!
Can I pay in advance by bank transfer?
Yes, payment in advance is available.
Do you offer payment by invoice or installments?
Yes, we offer payment by invoice and installments through our payment providers.
3. Products & Quality
Do you test your products?
Yes, every single product is tested by us before it goes into the store.
What does “cherry-picking products” mean?
We only sell products that have won us over. In fact, most products end up in our store because we wanted them for our own training.
Can I return items?
Yes! Within the first 30 days after receiving your order, you can try the product on and return it if it doesn't fit.
👉 Find all return information here: Returns
We'll always find a solution for you!
How long does it take to process a return?
Processing your return can take up to 14 days from the day we receive your package.
4. Returns & Warranty
Can I return items?
Yes! Within the first 30 days after receiving your order, you can try the product on and return it if it doesn't fit.
Find all return information here: Returns
We'll always find a solution for you!
How long does it take to process a return?
Processing your return can take up to 14 days from the day we receive your package.
5. Grips & Training Equipment
My grips are damaged — what can I do?
Every pair of grips has a stated lifespan that depends heavily on how often you train and the surface of the bars. Using them on a knurled barbell, for example, wears them out faster.
If you think your grips have worn out unusually quickly, please send a photo and your order number to banane@affenhand.de, and we'll look into it for you.
My grips don't provide enough grip — what should I do?
Try different grips, but give each model some time to break in and get used to it.
Important: We can only accept returns of undamaged, unused grips — nobody wants to receive used grips.
6. Discounts & Promotions
Can I get a discount?
We believe in fair prices rather than constant discounts, but there are still ways to save:
👉 Follow us on Instagram for regular promotions!
👉 Sign up for our newsletter to get exclusive discounts and deals!
7. Location & Contact
Where can I try your equipment?
You can try our equipment at these locations (please make an appointment first):
- CrossFit Bayreuth — where we have a showroom
- At our location in Goldkronach
Do you have a store, or are you only online?
Our shipping department, store and pickup point are located at:
Birkig 7, 95497 Goldkronach
You're welcome to stop by!
How can I contact you?
Email: banane@affenhand.de
Phone: +49 9208 5889731
Website: www.affenhand.de
Or simply use our 👉 contact form
